Shipping policy

Order Processing:

During business hours, orders are processed and sent to our fulfillment center within minutes of purchasing. From there it takes approximately 1-3 business days to fulfill orders. On occasion during times of high volume orders may take longer.

Order Tracking:

Once your order ships, a tracking number will be sent in a separate email. If you do not receive a tracking number via email, your order has not shipped. If an order is placed over the weekend or holiday, please allow 3-4 business days to receive a shipment notification.

Note: Items may arrive in separate packages.

Shipping Time:

We typically ship 3-4 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 4-7 business days.

Expedited Shipping:

Orders ship from our fulfillment partner in Las Vegas. We do not provide expedited delivery options at this time.

Free Shipping:

We offer free shipping for one-time of $50 or more within the continental US. If you apply a promotion code to your order, this will be applied to the subtotal and will not apply to shipping. If your subtotal is less than $55 after the code is applied, a shipping charge will be added automatically.

Orders to Hawaii, Alaska, Puerto Rico and APO addresses are ineligible for free shipping and will incur a flat rate shipping charge.

Order Cancellation:

If you need to cancel your order, please contact us via our contact page with your order number and reason for cancellation. While we cannot guarantee that your order will be canceled once it’s processed, we will do our best to accommodate your request.

International Shipping:

Lavapod ships within the US (including Hawaii, Alaska, and Puerto Rico) and PO boxes. We currently do not ship to the US Virgin Islands. Please allow extra shipping times for orders outside of the contiguous United States.

Amazon Order shipping:

Amazon does not provide shipping details or information to our customer service team: lost or marked delivered packages, backorders, Subscribe and Save.

If an order was placed via Amazon Services LLC as the seller, the customer will need to contact Amazon directly to return/refund the product. Lavapod cannot authorize refunds/replacements for products sold by Amazon Services LLC.